Common Questions about Vacation Rental Homes

When is check-in time?
Check-in is at 4:00 PM. If you would like to request an early check-in, please contact us before the day of your arrival and we will let you know if an early check-in is possible. 

When is the check-out time? 
Check-out time is 10:00 AM. If you would like to request a late check-out, please contact us before the day of your arrival and we will let you know if a late check-out is possible. 

Is there a front desk? 
We do not have a front desk on site. However, we do offer a lobby that contains a shared microwave and a shared workspace for your convenience. If you have any additional requests or would like to report a maintenace issue, you may contact us directly. If outside of our working hours, feel free to leave us a message and we will get back to you as possible. In the event of an emergency, please call (615) 669-1293. 

Why am I charged a cleaning fee? 
We don't factor the cleaning fee into our nightly rate, which is why you are aware of it. The cleaning fee alone isn't taxed, so keeping it seperate actually saves you a little money! This cleaning fee also provides a livable wage for our awesome cleaners!

What are the lobby hours? 
The lobby hours are 6:00 AM - 11:00 PM and is restricted to Iris guests only. You will find the access code to the lobby in the email sent the day before your arrival.

What if we arrive after hours?
All of our rooms are accessed by an electronic keypad. Your personalized key code will be active starting at 4:00 PM meaning check-ins after this time are easily accommodated. 

What are the property amenities?
Each room contains cable, wifi, linens, towels, a mini fridge, a hair dryer, mugs & a dual brew/keurig coffee maker. Irons & ironing boards are available upon request only. Please let us know a day before your arrival if you plan on needing one.

What should we bring?
Depending on the length of your stay, we suggest bringing along additional items such as toilet tissue, shampoo/conditioner, lotion and bath soap to make your trip as enjoyable as possible. Located nearby, you will find various grocery stores in the event that you do find yourself needing additional accomodations. 

Where do I park? 
We do provide parking on site for Iris guests only. Only one spot is allotted per unit. 

How do I know if my reservation is confirmed? 
Once you put in a booking request, you will receive an email asking you to sign an electronic rental agreement. You will have 48 hours to get this form signed and sent back to us; only then will your reservation be confirmed. If we do not receive this rental agreement back after 48 hours, your reservation will be cancelled. 

What if I need to change or cancel my reservation?
UrbanNashville Vacation Rentals will refund the deposit if the named renter notifies us in writing 30 days prior to the scheduled arrival date. If less than 30 days, a refund will not be given. 

How do we make payment for our rental?
We accept Visa, MasterCard, Discover, and American Express (We do not accept personal checks).  The deposit and booking fee are due immediately at the time of booking. The remaining balance is then due 30 days before your check in date.

What is the age required for renting a property?
The primary renter must be 21 or over. If children are present, we do require at least one (1) adult aged 21 or older in the unit and/or on the premises at all times. Proof of age must be shown at time of check-in and anyone under the age of 21 will not be permitted to check-in.

What time zone are you in?
Nashville, TN is on Central Standard Time and observes Daylight Saving Time when in effect. Check-in and check-out times, as well as our office hours, are based on the local time zone. 

Where is the closest airport? 
The closest airport is Nashville International Airport - 1 Terminal Drive, Nashville, TN 37214 and located approximately 15 minutes away.

How do I book a room?
You can make a booking one of two ways. You can either book directly on our website by simply entering in your information in the "Search Rentals" box to the left. Or you can call our office at (615) 669-1293 and one of our receptionists will be glad to help you.

Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers database. Such sysems are required to keep information confidential and can only be accessible by those authorized with special rights. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Can I bring my pet with me?
Unfortunately, we do not allow pets at the Iris Motel.